Kent Ro
Poor Service - Fake candles

Hi All,

I have had one of the most horribile experiences with Kent...

Firstly no one turned up for any service in the first year... then they came to me for an annual contract and took 5000 for a life time service and warranty.

No one turned up after that... neither were any candles changed nor was the UV lamp ever checked.

I called them afer 8 months of the contract and after shouting my lungs out, they send one engineer to clean up the machine. No candles were changed...

I had to repeat the exercise to get them to come back to change the candles and the UV lamp. Now some one has come and has put duplicate Korean candles which dont even fit the slot in the machine.

God knows UV lamp has been put as thats not visible from outside... but i am sure some fake bulbs have been used. I am planning to change to Aquagard...

My advise - Dont even think of buying a KENT product, service SUCKS...

Company: Kent Ro
Country: India

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