Kent Ro
Bad Product and Service

Dear Sir,

I purchased a Kent RO system for my Home a few months back however right from the first month i am facing problems with it.

Your Dealer sent his person 5 - 6 times but each time the problem reoccured after 15-20 days. Your compnay representative Mr Sharad (Ph: 9830086513) says that the service is not the Company's prerogative and the dealer says that he is just providing the service as a favour.

The dealer name is Airan International / Axis Exim private limited (Ph: 9830624064, 9339533898, 033-22256724, 033 22110038/7191, 033-2650-9743, 033 21146210), and all this while he has been sending a person which is not even a authorised person.

After spending my money it seems the company and dealer are both cheating the customer of money. I am waiting for your action in this regard as i am now forced to knock at the consumer forums door if voice is still not heard as i cannot face any more physical and mental agony and torture in this manner as i have a Child at home falling prey to this defective Product.

unit no. ka070301071

date of inst.: 2/6/07

Regards,

Udham Singh

Kolkata

Company: Kent Ro
Country: India

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