Kent Ro
NON-SUPPLY OF PRESCRIBED SPARE PART

I had purchased RO on 23-02 and extended AMC second time on 18-02. I complained to co's customer care deptt. on 23-03 under complaint No.652459 that water of RO had become non-drinkable. Mechanic visited and told me that Memraine of RO would be replaced. Memraine was replaced TDS of water was metered as 300 and water was still sore & non-drinkable whereas the TDS should be around 150 for sweet & drinkable water. I requested the mechanic to remove that low quality memraine. When I asked the reason from mechanic as well as their office, they told me that company had stopped supply of previous quality of memraine & the present memraine work on hard-water having TDS as 1500. Now, my complaint is why company has stopped supply of previous memraine of good quality? We are forced to purchase water from market. Our RO worth rupees thousands has become useless for the last 15 days.

Company: Kent Ro
Country: India
State: Delhi
City: South West Delhi

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