KENT RO SYSTEM
Defective machine - Inadequate service

We purchased a kent RO Grand UV mineral system in July for our kitchen. Since then it has been giving us endless problems - in terms of water overflowing, tank not filling, control switch break down, filter has hairline crack, etc. We have repeatedly complained to Kent about this. They simply send out someone to fix the problem and then everything is fine for 2 weeks and then BAM! another "new" issue with the RO system.

On questioning the service person today, regarding experiencs of other residents in our area in connection with their RO system, the service man claimed - most residents do not have this particular (newer) system - the Kent Grand with UV filteration and thus they do not experience any problems.

Kent refuses to acknowledge that this machine may in fact be "defective" and they refuse to replace the machine despite so many problems and service calls from our end. Just in the last 2 months we have called them about 10 times for one or another problem related to the machine.

For consumer's sake and to honor the 1 yr warranty period of their product, Kent should replace our machine with one which is "not defective" and functions properly.

Company: KENT RO SYSTEM
Country: India

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