Kerala State Transport Corporation
Unsatisfactory Service in KSRTC bus

Complaint:

This is regarding my experience while traveling from Palarivattom Pipeline (NH47) to Chammanad on 08-05 in Kollam Fast Passenger [KL 15 - 8306]. When asked for a ticket to Chammanad, the conductor of the bus refused to do so and said I have to take a ticket to Eramallor and get down there. I have traveled by the same bus in many occasions before and have always been issued a ticket to Chammanad on my request. I had clearly checked the front board and side board before getting in to confirm if it was an FP or an LSFP.Since Fast passenger buses have a stop scheduled at Chammanad, I asked the conductor if the bus was a Limited Stop Fast Passenger to which he replied the bus was a Fast Passenger and not LSFP but since they were running behind scheduled time I will have to take ticket to Eramallor which is the near by main junctions! So I was forced to get down at Eramallor and take another bus from there to Chammanad. This kind of behavior towards passengers is completely unacceptable. The general attitude of the conductor to other passengers were similarly rude. Kindly take the necessary action to avoid such situations in future.

Details of journey:

Bus details: KL-15 8306, Kollam Fast Passenger

Boarding time and Place: Palarivattom Pipeline (NH 47), Around 3:10 pm

Date of journey: 08-05- 2011

Desired destination: Chammanad

Destination to which ticket was given: Eramallor

Name of Passenger: B Chandrasekharan Nair

Adress & Contact details: Sneha (H), Chammanad, Kuthiathode P.O, Cherthala, Alapppuzha

snehachandrasekhar@gmail.com, 9249488589

Company: Kerala State Transport Corporation
Country: India
State: Kerala
City: Alappuzha

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