Kingfisher Airlines
Unclear Excess Baggage Rules by Staff at the Counte

The staff at the kingfisher counter is unaware of the contract for carriage rules and is misguiding the passengers (they call them guest). I was carrying an important demo to be shown to some buyers and this weighed more than 35Kgs. The person at the counter declined to accept the baggage and I had to cancel the ticket and meetings for next day. I travelled without this baggage and now the airline has asked me to produce copies of the past counterfoils to justify their position.

The lot appears to be unqualified for their jobs and takes the passengers for granted at the cost of the passengers’ expense.

I wish the Chairman of this airline Mr. Vijay Mallya notices this complaint and takes appropriate action to keep up the reputation of his airlines.

Rathin Kumar Das

Company: Kingfisher Airlines
Country: India

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