Kingfisher Airlines
Flight departed before time, caused inconvenience..!!

Hello,

This is to highlight an incident happened to me on 17th July with regards to my flight from Pune to Delhi flight # (Kingfisher Red

Flight #3151)

Flight was originally scheduled at 11:30AM IST from Pune Airport, however I got a confirmation SMS from booking authority that flight is rescheduled at 11:55 AM IST (departure time was confirmed from the airport).

Because of heavy traffic I reached airport at 11:40. Of my surprise at that moment flight has departed before the revised departure time.

This is issue was not addressed by Kingfisher official sitting at the Kingfisher counter and no alternatives were suggested for that.

I had to catch a flight from Mumbai to keep my appointment (which anyways could not happen due to travel time from Pune to Mumbai).

My concern is around the SMS that I received informing the delay (i.e. 11:55 AM IST) and the actual take off time (i.e. before 11:40 AM IST). This is a clear case of miscommunication which caused inconvenience in terms of meeting my commitment and also the additional cost incurred to take other flight.

I would appreciate if this issue is addressed with appropriate actions. Also would like to receive further updates on this.

Regards

Abhishek Kumar Rai

09370531534

Company: Kingfisher Airlines
Country: India

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