Kingfisher Airlines
Downgrading class flight

I have been flying in Kinfisher airlines since it has been launched. and i am a frequent flyer in the airline

I have been a proponent of the services despite the obviously falling standards in your service over the last two years. Initially travelling in Kf was fun. However at the current moment, I will have to say that it lags clearly behind Jet which I fly when my company books tickets.

Since i had made the unfortunate mistake of being a frequent flyer in your airline, I normally book my personal flights through Kingfisher

We had just gone through a personal tragedy and my mother was to go back to Calcutta. Wanting her to go through a comfortable journey, I had booked the kingfisher flight (IT 603) despite several cheaper options being available. The idea was that my mother would have a journey which was not troublesome. However I was shocked when I receive an SMS today informing me that the flight has been changed to a kingfisher red flight.

I do not think that is fair or correct. It is not possible for me to get a flight now on jet which was the other alternative. I think this behaviour smacks of cheatting and downright fraud. If the flight was mentioned as Kingfisher red flight i would not have booked it for the price which you had charged me for. In my opinion you do not have the right to do this to consumers

The company call center came back and said you had the right to change the flight. How would I have got the same fare available a day ago just 5 hrs before the flight

My problem is that since this is a monopolistic market, the airline can chose to get people to pay full fare and then downgrade them which is ridiculous

Company: Kingfisher Airlines
Country: India

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