Kingfisher Airlines
Ill treating and offloading

I was supposed to board the Mumbai –Kolkata flight IT 513 King club no:-25239034 PNR No:-NCONCH at 5:20 pm on 17/09/09.

Due to some unforeseen circumstances beyond my control (i was under severe fever) I arrived at the kingfisher counter at around 4:50 pm.

To my horror the receptionist after seeing my ticket told that I can’t board the flight as the luggage hauling has already been done. I pleaded with them to let me in as I have already done web check in 24 hours prior to departure but it seems that they were in no mood of listening.

They called the pilot/or some manager and enquired about letting me in and his reply was "offload him". Am I some luggage/cargo or what? That was really insulting.

I was then mistreated by your staff and finally i had to borad another flight (an Indian airlines) which cost me 3 times the normal fare that i paid for the KF flight.

But this incident hurt me the most and shook my confidence in yor airline. is this the way to treat Frequent fliers?

I know i should have arrived earlier but are always circumstances in our hands? Umpteen times i have faced inconvenience when your flights get delayed but have we ever complained??

Worst part is the way your team treated me in the airport, and brazenly flouted all rules to take some VIP inside the flight by flouting all rules while i was being mistreated.

A little human touch goes a long way to show that you care and i felt that when i boarded the IA flight which was delayed by 15 minutes as they were waiting for some passengers to come on board. I know other 50 passengers would have faced some inconvenience but i am sure the other 2 passengers for whom the plane waited for 15 minutes have become its lifelong customers.

After this fiasco i really repent why i choose to travel kingfisher airlines, an airline which only boasts of customer care, while actually things are different in the ground.

The worst part you crew branded me as an no show and i was told i would only receive a mere 100/- of the whole 4 k amount as refund!! thats like adding salt to an injury.

If this is the treatment meted to frequent fliers than i can really imagine the experiencen ormal passengers will have. Is this the KF experience you talk about all the time??

I have already complained about this incident to the highest levels of my mgmt in my company (Mahindra group) and the travel agency so that we replace kingfisher as our preffered flying partner of our company (Mahindra group) which was done based on my request.

What hurt most was not being allowed to board the flight, but the way i was treated by your staff at mumbai airport and the same rules being bent for others for which i was penalised.

If you want to get in touch with me for furthur details you can contact me at 09987034871/03842-245496.

Company: Kingfisher Airlines
Country: India

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