Kingfisher Airlines
Refund of ticket

I booked a return ticket on AirDeccan

Last Name -MADHOK

Mumbai Delhi on 21st Feb PNR 6291231.

Delhi Mumbai on 25th Feb PNR 6358179.

My flight on Mumbai was at 20:50 on the 21st Feb. I reached airport at 19:30 and conveniently took at boarding pass. Then I proceeded for security check. There was a long queue and when it was my turn I was told that Air Deccan security check in at the other gate. I quickly rushed there and after my security check reached the boarding gate at 20:45.I was told that I was late and I can not board the flight. They cancelled the boarding pass and asked me to go back. It was a terrible experience. The airline did not care to call me or inform me (knowing that I had a boarding pass and was at the airport) that the flight is ready to take off. They had at least 2 mobile numbers of mine. After my insisting, the staff made me meet the duty in charge. She said she can help me by rescheduling my ticket as a Delhi Mumbai return ticket. I told her that I already have it booked a Delhi Mumbai ticket for the 25th Feb.

She said she will make that ticket OPEN and I can travel Delhi Mumbai on 26th Feb on this ticket.

I thought my ordeal with Air Deccan had ended here but when I called their call centre on 25th Feb to take my PNR no. for the Delhi Mumbai flight that was rescheduled for 26th feb. I was told that both my tickets were no show!!!

Company: Kingfisher Airlines
Country: India

  <     >