Kingfisher
Flight Cancelled - Delay notification and not alternate arrangements

I had booked travel tickets on Kingfisher Airlines on their website around 12-Oct-07. This was for travel on 8-Nov-07 on the Mumbai-Nagpur Sector and further travel from Nagpur to Raipur. This was for the peak season of Diwali.

On 6-Nov-07 around 1.30 pm in the afternoon I received a call from their call centre stating that the flight has been cancelled and no alternative was suggested and only refund was offered, which was declined and request given for alternate travel arrangements. Till evening there was no update, on calling them again around 6.30 pm, the executive sought some time and by around 7.30 i was advised no arrangements can be made either to Nagpur or Raipur. I therefore booked tickets for the 9-Nov-07 on Jet airways paying approximately 6900, double of what I had paid Kingfisher originally. I also had to cancel my train reservations.

I had raised this issue with the customer care team on email, but no revert, not even a confirmation of cancellation was sent to me till 8-Nov-07. Later I got to know that the Sector was cancelled on 28-Oct-07 itself, but I was notified only on 6-Nov-07.

There has been no information post 8-Nov-07. Nor has the amount been refunded to my card account yet.

Company: Kingfisher
Country: India

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