Kings Elects. Panvel/Samsung Split AC
Samsung Split AC

I bought a 1.5 ton split AC from your dealers Kings Electricals in Panvel approximatelt fourteen months ago. They installed the unit, which was never tested by the installation crew, since there was ;oad shedding. They did not return the next day or any day after that. When I tried to put the AC on after two days. It would not work. In fact the compressor became cold and full of ice, whereas the blower was throwing hot air. My complaints fell on deaf years. Calling on the dealers personally brought about an inspection. This was after one month or more. They informed me that the compressor did not work and so that was replaced. So was the remote control which too was not in order. The AC worked after that. My visits to this location (Farm House 16 km from Panvel) are infrequent and collectively the AC has worked for about 250 hours. Since the last month it has stopped cooling and my complaints to "kings" has brought me nothing but grief. I have been calling your Gurgaon/Delhi number. After getting through, I made a complaint and was given a No. 8411059549. This was on the 19th July. So far no one has bothered to see the machine. Again contacting Kings, I was given your "local" persons contact. MR Gajanan at 9221955228. He refused to come on the phone and I spoke to a giggling girl who promised to call me back in fifteen minutes. That was 12 hours ago. Gajanan has no time. I got through to your Delhi no after hanging on for one hour. I spoke to one "Nayan" and was given the same complaint no. as mentioned earlier. Nayan promised that the local man would call me to fix a time within half an hour. That was six hours ago.

WHAT DO YOU EXPECT ME TO DO? I AM A SENIOR SENIOR CITIZEN AND GETTING A RAW DEAL FROM SAMSUNG WHO ARE NOT BOTHERED ABOUT CLIENTS.

Company: Kings Elects. Panvel/Samsung Split AC
Country: India

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