Koryo
Attn: all Koryo product users | Unethical: after sale services for 0.8 ton AC

My name is Prateek Khera (919711150206) & I work with a media house.

I bought a 0.8 ton Koryo AC from e-zone, Karol bagh Delhi some 10 days back. After the purchase, when i got it installed, I discovered that there was no gas in the AC or it might have leaked, whatever may be the case. I tried contacting the customer care for the same but was given a deaf ear. Finally, when i managed to get through the Area manager (West Delhi) Mr. RAHUL (919911998111) and explained him the situation, he was not ethical enough even to come down to my residence and check the fault. I told him categorically that I was being harassed since last 4 days.

Not finding Mr. RAHUL & his subordinate Mr. KAMAL incompetent for the job, I managed to get the contact details of their superior/ boss, who i am sorry to state, dealt the situation with a higher incompetence & that too in very uncouth manner.

Current situation is that I have no comfort from Koryo and have to hire a separate AC installation guy & PAY FOR THE GAS, which was the moral responsibility of the company.

It has blemished my faith in the company for good and I really pity the future of this company with such resources.

Company: Koryo
Country: India

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