Kun Hyundai Chennai
Exorbidant bill/repair work carried on without customer approval/consent

Dear Sir,

This is to bring to your notice the issue that I am facing with Hyundai dealer – Kun Auto Co at Anna Salai, Chennai.

My car met with an accident 9th Aug 08 and subsequently I visited the above said dealer for my vehicles repair work on 11th Aug morning. Based on evaluation of the work and considering the long weekend I was promised that my car would be delivered to me on 19th Aug EOD.

Since my car was covered under comprehensive insurance coverage the dealer said (Mr. Ramachandran – Body shop in charge) they will take up the claim related formalities with the insurance company's surveyor the same day. I was initially told that based on the damages/depreciation calculation I would be asked to pay Maximum of Rs5000/- as rest all would be borne by the insurance. I also made it a point that beyond Rs5000/- I would not pay anything more.

We kept following with the dealer on a daily basis on the status of work and approvals from Insurance etc for which we were given positive responses.

On 18th Aug 08 when we checked the status the point of contact Mr. Ramachandran was on sick leave and now we had a new contact Mr. Guna. When asked to him on the costing that we had to pay the next day he said they are yet to ascertain the exact cost but informed that we might have to pay Rs10, 000/- (a sudden double in amt than what was promised) when we protested and asked for the reason he said only mandatory items that are required have been replaced. This was our first shock.

On 19th Aug 08, when we called Mr. Guna, who informed that the car would be ready only the next day as the estimate would be sent to insurance for approval that evening. When we demanded the reason for delay he agreed to deliver the same day evening.

We received a call at 3PM from the dealer to inform that the total repair charge is Rs36, 000/- out of which we had to pay Rs14000/- while rest would be borne by the insurance (this was the second shock).

We protested back and said we will not take delivery of the car unless the issue was sorted with insurance and them as they never took our approval or consent to do the work up to this cost limit.

But since we needed the car urgently I had to pay the difference and took delivery of the car 0n 21st Aug.

The point I am making here is - Exorbidant bills are raised on customers by un-necessarily replacing spares that could better be repaired and fixed on vehicles that come to the dealer with insurance claims.

Please respond to my issue as soon as possible and advice me on the solution. Should I file a legal suit for my refund and also for the compensation for the mental agony and loss of time & energy I suffered due to whole episode.

Best regards,

Venkat. S

Company: Kun Hyundai Chennai
Country: India

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