Lakme salon
Unsatisfactory service

I visited the lakme salon at mohali phase 7, on 2/10/09 at 3 .15 for fruit facial, the facial started at 3.40, and ended at 4.10, the otherwise normal timings for facial is minimum 1 hour but this one ended in just 30 minutes to my surprise.moreover i had opted for fruit facila but the executive diidnt use any fruit product, and when i asked that why the fruits were not used, she replied that it depends upon skin base what to use which is not true as in last 8 years whenever i had got fruit facial, the message was done with fruits only, at the time of booking the facila they had confirmed me that the fruits will be used . also the worst thing was that the executive used a used napkin of a previous client to wipe off my face right from the beginnning of the facila, i saw that napkin on the steam machine when i entered the room and it was dirty as it had scrubber marks left over on it and was kept on the steamer for drying when the facila ended i realized that she had used the same napkin which could be so infectious as my skin is too sensitive

they had charged me rs 600 for the facial but had given me a normal clean up instead of the facial with lower rated products, the experience was worst and bitte

Company: Lakme salon
Country: India

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