Lenovo
Complaint against Warranty Service not provided by Lenovo

Dear Sir,

I have purchased a Lenovo laptop Y410 Model No 7757-87Q, S/N.:-MA A9EYH from Croma Pacific Mall Ghaziabad on 12/10/08. From first week of November my laptop started hanging on Lenovo logo screen and when I restarted it, then it started booting windows. Then I lodged a complain at customer care on 07.11.08. They provided me a case id L8B700GN and told me to go to service centre with this id. I went to Lucknow service centre (Century Computers) on 8.11.08. There I found that the display was also not coming and they told that mother board of my laptop is damaged, so it needs to be replaced. They said that at present they don’t have spare motherboard so they need to forward it to concerned department for spare motherboard. They also told that I would get a new mother board within 5-7 days. I called up service center again on 17.11.08 to know the progress regarding my complain but they told that they haven’t received the mother board yet. I called up call centre also but they also did not gave me any satisfactory answer. I am very much depressed to see the service of Lenovo. I bought Lenovo laptop without any hesitation and only depending on its brand name.

I want to know how long I have to wait. Would I ever be able to recommend the brand name of Lenovo to my Friends and relatives who are going to buy laptop?

Kindly treat this matter extremely urgent.

Your’s faithfully,

Saurabh Gope

Warm Regards,

SILICON SYSTEM & SOLUTIONS

542-Hind Nagar, Kanpur Road,

Lucknow-226012, U.P.,

INDIA

Mb. No.: 919451388956

Company: Lenovo
Country: India

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