1
Nonreceipt of payment

Ramesh Baburao Kadam
08-28-2009
173

Dear Sir,

I Ramesh Baburao Kadam account holder in your bank (Union BANK of India) branch Princess Street, MUMBAI, viz account number 319102010802250 debit cum ATM card no. 4213683191022423.

I used dated (2nd April) Union bank ATM machine in Vashi & found that your ATM machine was out of order, ultimately next I went to ATM Axis Bank, Vashi, Near Thakkar Tower.

I gave the command for Rs. - & found Machine was in process but my request has denied and l couldn’t get the cash, finally I received a receipt the access is denied without money transaction.

Next day when I checked my balance at UNION Bank of India ATM, Thane (E) it was shockingly found the amount has been debited of Rs- form my account.

Immediately I gave application to Union bank Mr. POWAR the person who is looking our company, s (Surelock plastics pvt ltd, Rabale, Navi Mumbai) salary accounts as well copy to Axis Bank on dated 06.03.09 through Mr. Powar (copy of that letter is attached, ) he told me that your money is safe & will be deposited in your account within 25 working days.

But after one month when I check my balance no money was deposited on my account, then I called again & asked Mr.powar that time he gave me call centre number 1800222244 & told to register complaint.

After calling on 1800222244 they gave me Complaint Numer 11752 (29.04.09) & repeated same story that Mr. Power told your money is safe & will be deposited back in your account within 25 working days.

Again after one month the same story repeated & call centre gave me second complaint number 25114 (13.06.09) & reapeted same story that Mr. Power & call centre told, your money is safe & will be deposited in your account within 15 working days.

After 15 days the story repeats this time call centre told me it requires another 15 days your complaint is in process you will get your money soon.

After 15 days when I checked my balance at UNION Bank of India ATM, Thane (E), no amount was deposited then again I called to 1800222244 that time they told me the above story and gave me third complaint number 38618 (18.07.09) & told this time you will get your money within 15 days without fail.

But no amount was deposited, again they told me another 15 days required, finally I called yesterday (26.08.09) that time they told me your issue is very long we cannot do more we are helpless, you call to your union bank branch office they will help you.

THIS IS THE SHORT STORY OF FIVE MONTHS AFTER ASKING FREQUENTLY TO CALL CENTRE, THE CALL CETRE OF UBI PROVIDING THIS TYPE OF CUSTOMER CARE.

So sir pls look into the matter, Issue is pending from last five months, that time I was working in SURELOCK PLASTICS PVT.LTD, RABALE, NAVI MUMBAI, now I am working in A.S.CONTROLS PVT.LTD, KHAIRANE, NEW MUMBAI since last three months.

Below are details of cash withdrawal request:

ATM- Axis Bank, Vashi, Near Thakkar Tower.

Receipt No- 1309 / 319102010802250.

Time: 14.25, 10 sec.

Date: 2nd April.2009.

Thanks & Regards,

Ramesh Kadam.