LENOVO Computer
Rejection of free gift registration requst

From,

Johnson P. George

To,

The customer care Manager

Lenovo India

Sub: Complaint regarding rejection of request for DIWALI DOUBLE DEAL OFFER 2008

Ref: Reference cod – RED11356467026560

Dear Sir,

I had purchased a Lenovo system (model No.53131BQ) during the last

Dewali offer period from your dealer at PALA, (Kottayam, Kerala). After my

purchase i had registered my options for the gifts (two year warranty & a Canon

colour printer) through the dealer (Fast Pace Systems (P) Ltd, Pala), because i

hadn’t got an Internet connection or an E-Mail ID at that time. You had accepted

the registration and gave a reference code (RED 11356467026560) for further

communication

But two month later you have informed the dealer that you are

rejected my request for the gifts simply because you haven’t got the original

bar code slip. This was intimated by you on 31-DEC, that is two months

after the registration. Then immediately the dealer contacted your Manager at

ERNAKULAM and as per his direction they send a scanned copy of the bar code to

you by E-Mail & the original bar code slip by post without any delay. All these

correspondences are done by your dealer right from the beginning, on my request.

After all these you haven’t respond positively until now

My grievance is that, if you are a genuine customer caring

company you must inform your customer about his fault and give him some time to

clear it. But unfortunately after you attracted the customers by Offers and when

the purchase is maid, you only think about how to reject the gifts. In my case

your dealer himself made the mistake and you know clearly that i am a genuine

customer who purchased the system during the offer period

After all it is clear that i had maid the purchase on the last

day of the offer period on 31-Oct (by borrowing some money) only because of

your DEWALI OFFER attraction. So i am once again kindly requesting you to stop

troubling your customers like this, and please make sure that your promises to

them are executing without fail., Hopping that you will consider my grievance and looking

forward for a favorable action and replay

Yours truly,

JOHNSON P. GEORGE

Company: LENOVO Computer
Country: India

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