Lenovo Laptop 4231 23Q
Fault in Laptop Charge

Dear Sir,

I had purchased a lenovo laptop (MODEL TYPE MODEL: IDEA PAD S10 N270W01024160XW1b423123Q MACHINE SERIAL NO. EB10162818) from (Shivam Infosolutions 41, IInd Floor Ch. Balbir Singh Complex Jwala Heri Market Paschim Vihar, New Delhi - 110063 Ph. 9818392723) dated 18 April. My laptop and chargers is working fine for two three days. Suddenly one day my charger is not working. I lodge a complaint to lenovo customer care they give me a complaint number (L95C00JT) and asked me to go to the lenovo service centre at Nehru Place. When i reach their i come to know that the charger which is given by the dealer is not matching with the laptop model and its voltage is 19V and output 3.2 Amp it will destroy the mother board of the laptop if we use this again they also said better buy another charger voltage 20 V and output 2.0 Amp. I called up to the dealer he initially refused for the replacement but after so many calls he convince for the replacement but he replaced the charger with some local charger showing serial no. (A30845172475 LI SHIN INTERNATIONAL ENTERPRICE CORP. FZ0N57LF-C502) but he saying that it is a original one and asking Rs. 1500 for that replacement.

Please help for the above problem.

Company: Lenovo Laptop 4231 23Q
Country: India

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