Lenovo laptop
Not getting International Warranty

Miscellaneous

Hi,

I am Rajiv Gupta. I had purchased one lenovo laptop from ATLANTA, U.S on 22/09. My lenovo laptop S/N is EB06655888 and Model Name is 7757. This laptop was not working due to some problem. I had raised one complaint in INDIA with case ID 2008030500000353. I am not getting positive response from service center situated in Pune India. When contacted they told me they don't have the last 3 digits of my lenovo laptop's model no. Ex. 33Q, 52A. That's why they are unable to give service. More over when I contacted the call center at their toll free number i.e. 1800113324. They said We don't provide the international warrenty for this type of laptop and if you want to avail this then get the Model Type (7757XXX) i.e. 3 digits in place of "X".

Now my stand is as a customer I had taken the international warranty. Now, It's their duty to find out the model number or replace my laptop with same configuration.

One more thing what's the use of international warranty if they are refusing to provide me service for my laptop in India.

I don't know whom to contact but I am sure if you people take up my request forward I surely get positive response from them. Please find the below details of Laptop

Company: Lenovo

S/N No. : EB06655888

Model No.: 7757

P/N No. : R3NY37922907

case ID : 2008030500000353 (Complaint No. Generated By Call center)

Thanks

Rajiv Gupta, Pune


Company: Lenovo laptop
Country: India
  <     >  

RELATED COMPLAINTS

Lenova laptop
Damage laptop for replacement

Lenovo, IBM G-560, Model Number 20042, MO CB01031440
In 4 days Laptop LCD Cracked!

Lenova desk top MB 1030Q
WARRANTY CHEATED BY DEALER

HP PAVILION DV6 LAPTOP
Defective replacement TFTs/DVD

Maruti alto car
Engine noise for 3 years

Lenovo y410 laptop
Faulty CD Drive

Lenovo y510 think pad
Free Replacement or coverage of hinge replacement of my think pad lenovo laptop under warranty