Lenovo-Warrant Upgrade
Lenovo -No acknowledgement slip sent

I had bought the warranty upgrade package from Lenovo through a dealer on 16th April paying a total of 6600 rupees. I got a sealed kit sent by Lenovo to my dealer which consisted of a form that was to be duly filled with my personal and PC details and to be sent to the address mentioned on the form. Also the form mentioned that the acknowledgement will be sent to me within 14 days and if I don't receive the acknowledgement I can mail them or call them on the email id and the phone number mentioned on the form. I tried to call on the number mentioned but the number does not exist. I mailed them on the email id mentioned on the form but there was no response from the company. I mailed them again after a gap of few days but still no response. This is really wrong on the part of lenovo that they provide no aknowledgement and then give wrong phone number and email id.so that we cannot contact even. Then to my surprise, I got a call from lenovo customer care that my pc is out of warranty and I should upgrade my warranty which means that they have not register my package in their database. I then told the complete scenario as to I have already sent the form but the acknowledgement is pending. He told me he will enquire and let me know. But as expected nothing moved further till date.

I want to log a serious complain against lenovo. Can you please help me with this. Please let me know if any more information is required.

Thanks and regards,

Shruti Sant

Company: Lenovo-Warrant Upgrade
Country: India

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