Lenovo Y510
Hinge Broken

I bought a Lenovo Y510 series laptop from Croma store on 3rd August. I had also purchased an extended warranty of 2 years along with it. The extended warranty details were included in my invoice and I was not given any further information/document to subtantiate the purchase of extended warranty.

On 25th Aug I faced a problem in opening the laptop. It was a problem of the hinges and there was a gap when I tried to open the flap. I called Lenovo service centre and they informed me that the merchant (Croma) did not send any details of the extended warranty, hence they will be unable to assist. I then called Croma and they directed me to an 'extended service warranty' toll free number. On calling them, they asked us to walk into a Lenovo Service Centre where it would be repaired. I did as told and reached the centre at Law College Road (very far from where I stay). There, I was informed that they will not be able to help as they did not have any record of the extended warranty. I then went back to Croma where they said they'll contact the extended warranty helpdesk (which was closed on Sunday) tomorrow and then revert. In the meanwhile, they asked us to try the extended warranty helpdesk number again and lodge a complaint with them.

I called them yet again and one resource named Himanshu Udeshi was extremely rude to me and refused to log a complaint saying that this will not be covered under extended warranty. Now I am helpless and dont know whom to go to for help. I have been running from pillar to post for getting my laptop repaired. This despite having had the foresight to purchase extended warranty from the vendor. I am very dissapointed with the kind of customer service Croma is offering and vow never to purchase any product from them going ahead.

Company: Lenovo Y510
Country: India

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