LG
Split A/C Installation

I have got LG Split Air Conditioners installed at my residence:

Apt. 303, Tower 3, The Close North, Nirvana Country, Sector 49-50, Gurgaon (Haryana) 122018 on 20th April. Although the complaint was registered on 19th April, A/C was installed on 20th April and full installation fee of Rs. 1500/- and service tax per unit, total of Rs. 3309/- was made on the same day by the medium of cheque. But there was no cooling and the Engineer promised that gas charging shall be made the day after. Additionally, both the A/C were covered under Annual Maintenance contract with LG.

Till today, numerous complaints have been registered but everytime there is a committment for action on the same day and no action is taken. Having been frustrated with the quality of services received, I would like to seek help from consumer complaint cell to help me by filing a case against LG customer service agency.

Model Number:

Unit1: LSA 19ZGNTY1

Unit2: LSK1862QC

Customer Name: Manit Mittal

Contact Number: 9871182345

Complaint Number: N9C42300804

Spoken to the following from LG:

1800 180 9999: Mr. Hasrat and eslcalated to his manager Mr. Pankaj

91-124-3027300: Regional service centre, B-36, 37 &38, IDC India, MG Road, Opp Sec-14, Gurgaon, Haryana, Pin-Code-12 but no response.

91-9953654944: Mr. Ram Prasad Yadav, The engineer who completed the installation

91-9953654933: Mr. Ajitesh Kumar, contact person as per website

91-9953654940: Installation Incharge Mr. Manjay Kumar

91-9953654902: Gas Charging Incharge Mr. Mohit Kumar

Regards

Manit Mittal

Company: LG
Country: India

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