LG
LCD TV

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From: RISHI, NAVEEN

Sent: Thursday, May 21 12:21 PM

To: 'sumitbajaj@lgindia.com'

Cc: 'lgservice@lgindia.com'

Subject: LCD TV

I have bought 1 LCD TV from Mahajan Electronics. Its still under warranty. From 1st May onwards I am in constant touch with your helpline number and area service incharge. On 1st May, Mr. Shiv, LG India, Mobile No. 97111 87909, visited my residence "33/11 Ashok Nagar, 1st Floor, Near Tilak Nagar, New Delhi - 110 018" and informed that the speakers are giving bad noise because some modificator (some part) is to be changed. He promised, that he will come and change it next day.

Two days after, when I phoned him, he says, am on leave and I should contact Mr. Amit, Area Manager : 9999400885, Sanjeev Gautam : 98106 76700 (He is nasty character, his number is given by LG Helpline people, but I can challenge you I gave him almost 20 calls continuously but this guy never picks up, if picks up, keep it on speaker and then disconnect, then switch off, why such irresponsible guy's number is given from your helpline in case of emergency). Amit assured me that my LCD tv will be repaired at the earliest infact he told me that the set will be picked up from home.

I am working in a high office, if I would have come to know about such a behavior by any of DLF employee to any customer, I would have taken strict action.

When I bought this set, initially, I got so many calls from helpline, before and after registering the service call to know about my satisfaction from the service. Now its just been 7 months, LG is not bothered, I will never recommend your product to anybody.

I have end number of reference number against my complaint but the recent one can be noted as N9C52102555.

I got your email address thru LG website, if you are the concerned and can do something that will be appreciated otherwise I request you to please forward it to the concerned so that they should come to know that how your market reputation is on stake because of such fools, who are kept on such key positions. I cannot handle any more harassment from LG.

My mobile number 98111 77698 can be put on your consumer complaint number system and all the history can be traced out.

Thank you,

NAVEEN RISHI

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Executive Assistant - Vice Chairman's office

DLF Ltd.,

DLF Centre, Parliament Street,

New Delhi -110 001, India

Tel: 91-11-23719222-3, 41502154-5

Fax: 91-11-41503421, Cell: 91-98111 77698

Email: rishi-naveen@dlf.in, Website: www.dlf.in

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Company: LG
Country: India

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