LG
Service center harrasment

My refrigerator cooling problem started month of march (purchased on march) I registerd the complaint on 14.03.09 and technician visited on 15.03.09 and replaced the defrost timer and left, problem not solved, after that several complaint 3 different technician visited everyone with defferent statement and left, with false assurence by service center manager (mr prasad shetty) not lifting/disconnecting phone. finally I put complaint on LG feed back site.after that 24.03.09 one tech came and charged gas, then it was working properly.complaint nos W9C31402168dtd14.03.09

Now again started same problem on 25.05.09, I contacted the same technician he told you registerd the complaint at customer service center then I will come and look in to that, I regesterd the complaint on26.05.09 they told me now our ghatkopar service center is started we will forword the complaint there. I told them whole story and please transfer to your andheri (e) direct service center as they done the same job two months earlier (comp no w9c52601966) inspite of that they transfer the complaint to ghatkopar every day I called several times to technician and he told there center not recd any complaint I again called customer service center on 26.05.09 mr Hasrat, 27.05.09 ms Maria and 28.05.09 ms Ria but all in vain.finally on 29.05.09 one technician from ghatkopar (mr.sahdev) visited my home and told it needs gas charging and tommorow other technician will be comming and he will do the job. next day no body came I called service center and the person mr.prafull told me they can not do the job as earlier done by direct sevice. on sunday I again called so many calls to customer care center and they given me the land line tel no of earlier service center (as I am not getting service center incharge mobile) I contacted mr.shetty and I told him ghatkopar service center refuse to repair. then mr.shetty told me we not under taking below 300ltrs refrigerator (as my refrigerator is 292 ltrs) I will talk to ghatkopar service center people they come and repair on monday.but yesterday mr, javed visited and told compressor was jammed with gas tommorow I will send other technicians to repair.but till evening no one came.(03.06.09) by the time I called twice sevice center mr.shetty was on leave.but mr.nikhil told me we allready sent a technician for your home.really this is the punishment for us. On this peack summer without refrigerator is possible? (whoever using for long time) other two complaint nos w9c53100925 and w9c60207155

Company: LG
Country: India

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