LG
Music system not working

This is second time happening to me in a span of one year and I am feeling helpless how to redress the issue. We have purchased a Music System for LG and the same has stopped working in March. We had contacted LG local person in Pune and they advised us to register a complaint. Unfortunately no one came after complaint booking and we again called up LG and they said that I need to book one more complaint. The complaint no was W9C51605145.We stay in Aundh Pune. The Service engineer came after many days and it was discovered that a rubber band has been spoilt. He promised to replace the same within two days, This happened in April Middle.. We are desparately talking to call center, the Pune Service center.. no one came. and now they have started disconnecting my call as soon as they see the no.

The same team gave a similar treatment when the same product failed in April 09.

I am not sure what more I can do. Unfortunately for us almost all products like AC, Refrigerator, Microwave Oven and Music system I have bought from LG, believing Life IS Good campaign

Is there any possibility of redressing this issue ..at least does any one know who is higher up than Pune region

Thanks

Company: LG
Country: India

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