LG
Defective window AC
- 07-31-2009
- 233
Dear Sir,
Bought an LG AC last year and after running for only one season this year it stopeed working and was taken by company service center and returned after 1 day (Service charges and cartage paid). It stopped cooling the very next day and there was deposits of Ice, it was again taken and returned after few days only to have the same problem. It was taken again and returned after 10 days (meanwhile they supported with their service AC). The same night when it was returned after repairs there was massiv deposit of ice on the condenser, pipes, accumulater etc and it stopped working. all this time despite my repeated requests the thermostat which was non functional was not replaced. Now almost already one month has elapsed and the AC is still not working and i am adamant on AC being replaced as this product is faulty and has already been mishandeled several times during removing/refitting, during transit and/orloading/unloading.
Below are given all complaint details.
3.7.2009 N9C70307925
6.7.2009 N9C70612531
10.7.2009 SENT SMS `1' DISSATISFIED
13.7.2009 N9S71312102
17.7.2009 SENT SMS `1'
17.7.2009 N9S71703723
10.7.2009 N9C71004805
27.7.2009 SENT SMS `1'
30.7.2009 SPOKE WITH MR. BHALLA 9719200550 AND WAS ASSURED THAT SOMEONE WILL IMMEDIATE ATTEND TO THE COMPLAINT BUT EVEN AFTER 24 HRS THERE HAS BEEN NO RESPONSE.
`` PLEASE REPLACE THE AC OR MAKE THE REFUND SO THAT I MAY BUY ANOTHER ONE''
Kindly note that the peak heat period has gone with me and my family suffering immencely. Also note that since i am a self employed professional and operate from home where the AC is fitted, it has drastically affected my efficiency eventually straining relations with the Companies that i provide services to. The agony and inconvenience, leave aside the mental tension caused to me cannot be undone but an immediate action in this respect is solicited and would be much appreciated.
Ajay Sharma
Sharma & Company
# 4, Church Road, 1st Floor,
Civil Lines,
Agra 282002 (UP)
Handheld# 0-9897714016
Alt#s. 9219664868, 562-4033285
P Please don't print this Email unless you really need to - this will preserve trees on planet earth.
Company: LG
Country: India