LG
LG Washing Machine 80192QS - no replacement even after 2 months of assurance

I had purchased LG washing machine from Jain Traders Thane West vide bill # 6108 dated 28/09 while I had asked the sales team why I should not be buying the product from some other shop and why prefer Jain Traders, the immediate satisfactory reply I had got was, " We undertake to get the complains if any resolved on our own and you do not have to chase the manufacture for actions" now I understand what he means that I would have to chase Jain traders to get things done

The machine on delivery had an dent, Immediately Jain traders were informed for which they had send in an inspection person to verify, We were told the machine would be replaced in next 2 days, Since then we have made at least 50 calls to Jain Traders, Bhagyashree, LG personals on 65073718 / 67921553/ 9819398289 (ankita) over period of 45 days and all we keep getting assurance the machine would be replaced tomorrow as currently we do not have stock.

While calling to shop and enquiring as an customer the availability of 8019QS, the store manager Mr Vinod confirmed he has stock of 8 Machines, and if purchased can be delivered in next 3 hours, when told about the pending complain about replacement the line was transferred to Mr Suresh- the shop owner, who first claimed Bhagyashree is not the employee of Jain Traders, but latter agreed about Bhagyashree often answers call made on above number.

Then he goes on to give explanation why the replacement was not done so far, the reason since it was not an dead machine and priority is given for replacement of dead machine instead of dented machines, although i had paid full amount in 100% that was asked for, but little did I had any clue as such about the rules provided by LG or Jain Traders,

As usual on call today we have yet got another assurance like in the past, the machine would be received from LG in next 2-3 days and then would be replaced. My question is how do get my money recovered as i sick and tired of LG as well Jain Traders false promise, I regeret and make everybody aware of such salesman who target innocent buyers with good service and latter produce all sort of excuses to the extent of customer stopping his own business and getting involved into knowing when LG will deliver and end up following chasing LG and knowing the manufacturing & distribution process of LG and how they fail to do things on time

Eventually I had assumed am paying for peace of mind with the product (LG Slogan Bring home happiness)

Little did I knew I would have to get into the production, delivery and distribution process of LG and Jain Traders.

Company: LG
Country: India

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