LG
Shabby service

I had purchased a LG front-loading washing machine model no.wd-8001c1, serial no.0005tw-003510 on 19-04 in mumbai from an authorised dealer. it was in perfect working condition. meanwhile we shifted to bhatkal- karnataka in 2003. the machine was working fine till 2006. then all of sudden, it was not working. after innumerable calls to service centre in udupi, a service personnel came and informed us that drum groove has been damaged which has to be repaired. we agreed to get it repaired at our own cost. after this, there was no news from the guy, who just vanished. our calls were not recieved or just neglected. this followed for around 18 months when ultimately we had to give a complaint in the customer care centre, who promised of action within 24 hours (complaint no-s8-c22001082) the service personnel who did visit to check the machine informed us that the required spare part is not available in india and that it has to be procured from korea. we agreed to pay the cost for that too and requested him to get the spare part and have it repaired. after yet numerous calls to the service centre, they claim that we had to check before puchasing the product whether the spares are available in india or not, and that it was our mistake and they will not be able to procure the spare part from korea and adviced us to sell it off. we went to lg dealer in our town who says that the machine will fetch only rupees 800! what an offer! we beg to differ, but we were not informed of any such would-be problems if we purchased that particular machine. how are we supposed to know which machines are produced in india and which are not? we would like to know whether its the death of our machine or still something can be done to revive it?

Company: LG
Country: India

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