LG
Customer Service & Service Cente

Had purchased a flatscreen television on the 28th of October.

I have recently noticed that there is some discoloration happening. I have lodged a complaint (Complaint ID - S8C32100508) with the customer care center on the 21st of March. This complaint was to be attended to on the 22nd of March.

Since then, almost everyday I have been in contact with the customer care executives. Everyday it is the same story that I get to hear from them. All they say is that the service center representative will be sent over to my place the next day. I am almost nearing the completion of making a directory of the cellphone numbers of all the service center representatives with all the numbers given to me by the customer care. But as my luck would have it, not a single call, of all the many repeated calls that I have made to those numbers, has been answered. I am sure it is easier to talk to God, himself. Another common dialogue that I get from the customer case is that the service center had made a call to my cellphone and that I did not answer it. Moreover, every customer care representative that I speak to, asks me to call back and ask for them if the complaint is not attended to the next day. But strangely, when I call the next day asking for them, I am politely informed that there was never anybody with that name at the customer care center.

I am still waiting for the complaint to be attended to.

Company: LG
Country: India

  <     >