LG
DEALER TROUBLE

Dear Sir / Madam

I would like to share an absolute horrid experience I have had with one of your dealers M/S PanaVision at opera house.

Let me inform you that Im an absolute LG customer, All 3 AC’s, Refrigerator, Microwave are all LG products.. We were just about to buy a 560 litre new refrigerator and a new LG washing machine (But now are in 2 minds)

I have a common friend Mr. Rakesh Mehta who I spoke to install a 1 ton AC at my residence on Monday 14th ..Panavision the dealer was informed accordingly for the delivery. Monday passed, whole day my carpenters and electricians waited but no one turned up.. I was told that the delivery will be done at 1pm on tuesday 15th..once again my carpenters and electricians were present at my residence at 1pm.. I was told that the AC had left at 1230. From 2 pm till 6.30 pm I must have given 20 calls to find out and every time I was told they are just 5 mins away.

The AC eventually landed at my residence at 7.30pm..I did not accept the delivery and send it back as I was totally disgusted with the delivery. On asking the loaders I was told that “ Our Boss fools the customers like this everytime and that we are also fed up of him” “ He thinks he does a favor on us by paying us Rs.3000/- as salary.

When I called up the showroom no one responded to me, on asking them for dealership details I was told that “ We don’t know where we are working, and you can do what you want” Eventually I got hold of the owner one Mr. Rajeev Chawla who tells me that “if you don’t want the AC send it back and stop calling me up”.. Please note that this the 2nd time I have experienced this horrible service from the same person in the past.

The trauma that me and my family have gone through is un imaginable.

I think these guys are required to go through a complete course on customer service and customer training programme to improve their skills and know more on how to deal with customers who are their bread and butter.

In these times of crises all over where one company is striving to better the other, these things do matter a lot. I know it would be extremely difficult, but would appreciate if you could look into this matter personally and pull up the concerned people.

I would be highly obliged if you could kindly revert back to me favorably.

Thanks

Neville Dhabhar

9892248488

Dear Sir / Madam

I would like to share an absolute horrid experience I have had with one of your dealers M/S PanaVision at opera house.

Let me inform you that Im an absolute LG customer, All 3 AC’s, Refrigerator, Microwave are all LG products.. We were just about to buy a 560 litre new refrigerator and a new LG washing machine (But now are in 2 minds)

I have a common friend Mr. Rakesh Mehta who I spoke to install a 1 ton AC at my residence on Monday 14th ..Panavision the dealer was informed accordingly for the delivery. Monday passed, whole day my carpenters and electricians waited but no one turned up.. I was told that the delivery will be done at 1pm on tuesday 15th..once again my carpenters and electricians were present at my residence at 1pm.. I was told that the AC had left at 1230. From 2 pm till 6.30 pm I must have given 20 calls to find out and every time I was told they are just 5 mins away.

The AC eventually landed at my residence at 7.30pm..I did not accept the delivery and send it back as I was totally disgusted with the delivery. On asking the loaders I was told that “ Our Boss fools the customers like this everytime and that we are also fed up of him” “ He thinks he does a favor on us by paying us Rs.3000/- as salary.

When I called up the showroom no one responded to me, on asking them for dealership details I was told that “ We don’t know where we are working, and you can do what you want” Eventually I got hold of the owner one Mr. Rajeev Chawla who tells me that “if you don’t want the AC send it back and stop calling me up”.. Please note that this the 2nd time I have experienced this horrible service from the same person in the past.

The trauma that me and my family have gone through is un imaginable.

I think these guys are required to go through a complete course on customer service and customer training programme to improve their skills and know more on how to deal with customers who are their bread and butter.

In these times of crises all over where one company is striving to better the other, these things do matter a lot. I know it would be extremely difficult, but would appreciate if you could look into this matter personally and pull up the concerned people.

I would be highly obliged if you could kindly revert back to me favorably.

Thanks

Neville Dhabhar

9892248488

Company: LG
Country: India

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