LG Double door refrigerator
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I have purchased one refrigerator from M/s Sekar Emporium, Kodambakkam. I have booked one washing machine also along with the refrigerator. The specific brand washing machine was not received at their shop, in the promised time. Hence, requested them to deliver the refregerator. At the time of remitting the cash itself, i told them specifically that i am ready to wait for some, if the selected colour is not available. But the demo machine should not be delivered. They told that they are having the colour readily. Since i was waiting for specific washing machine, the refregerator was delivered after 4 days only.

I am also in sales. Already i have noted the serial no of the demo machine. Even without cleaning the machine in the back side, through a van, they have delivered the material. There is no installation/no checking. The cartman just obtained signature in the delivery challan, otherwise he will take back the material. Since i have paid the full money, there is no other ago. No one has turned up even after 2 to 3 days for installation. Then we ourself, installed the same. Machine was working. But no cooling.

Then i shouted with the proprietor of M/s sekar Emporium. On that day, one engineer came from LG for check up. We have not allowed the engineer to service the machine. Then with great struggling, we got replacement of new machine and the same was also installed by ourself.

But I am suprised, even after a period of 1 year, till date no one has contacted either from the shop or from LG regarding the machine supplied is working or not.

Supplier (Sekar Emporium, Kodambakkam) received the full money. Delivered the material Their job is over.

From the Company side, you will be having customer care follow up. No follow up from Customer care also.

Regards

R Kumar

Cell : 9444859972

9444859972

Company: LG Double door refrigerator
Country: India

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