LG - DVD Player DV 356 Purchased on 18-08-2008
Not working since 20-12

Dear Sir / Madam,

I have purchased DVD Player - DV 356 (Serial No 806MRK0004053) from Vijay Sales Borivali on 18-08. Till November it was working fine. From December onwards it started rejecting any VCD or DVD once it has been inserted in Tray.

Since, I was out of station in the month of December and mid Jan. I have logged the complaint to Vijay Sales - Borivali – West in the month of Jan.

Vijay Sale’s Customer Relationship Officer guided me to LG - Customer Care Centre (BPO) for resolving technical problems. I have dialed several time LG – Customer Care Call Centre and got complaint number from them several number of time. The last complaint number received on 17-02 is W9C21702172 but problem remains unresolved. My product is under Warranty.

Last one month, two engineers were visited my residence and explained me, two different technical problems and mentioned that we will be getting the parts from Pune and Delhi. As on date my DVD remains dead because they have done some kind of postmortem.

I am perusing part time MBA from Mumbai University and read in the books that CONSUMER IS A KING.

So I am pleading your intervention on this issue to getting justice.

Sincerely yours,

Richard Rebello

9820766576

Company: LG - DVD Player DV 356 Purchased on 18-08-2008
Country: India

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