LG Electronics India Pvt Ltd
Extended warranty not given to consume

I bought refrigerator with below details -

Model # 265TMG4

Unit Serial # 810NLEK006892

Date of Purchase 16.11.08

Warranty 5 years

And I was given a booklet that says - "7 year warranty applicable and valid on purchases of all refrigerators between 15.09.2008 to 31.12.2008. Conditions apply."

I asked dealer do I also get 7 yr warranty, he said "yes, LG will give you extended warranty at the time of installation"; and athe time of installation I was told that "The dealer will give this extended warranty".

I called up Service number - 39010909 and spoke at length, a person supposedly in lead role, named Kaushik told me that since it is a service center they cannot do anything, even logging a complaint and I was provided with a 080-25507501, supposedly a branch office number, pas two weeks I'm ringing this and no one picks it up.

Next today (13th Dec, 08) again I called up at 12:00 PM and spoke to atleast 4 persons including Ahmad from Koramagla Branch and Shekhar from Bangalore; even though my repeated pleadings no complaint was logged and I've been verbally promised that someone will get in touch with me next week.

Request you to suggest what action should I take in order to -

1. get two years extended warranty on the refrigerator

2. get compensation towards money and time spent following this up

3. get compensation of mental trauma I and my family have gone thru

Company: LG Electronics India Pvt Ltd
Country: India

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