L G Electronics Ltd
Hassling of customers by LG

LG Electronics has a new policy to its customers. Auto drivers only talk to customers. No one at LG will answer their phones. LG will print phone nos. on the invoices which are obsolete. If calls to any of these nos., they will disconnect it. When objected by customers they threaten to have customer pick up unit at their own cost. They will not deliver when promised. When asked why no one calls from LG, they say it is their policy not to call customers irrespective of any problems. They will not tell customer what the problem is, and will not fix the problem, so the customer has to pay them transportation charges every time. When they come to check unit at home, they say it is working even though it is not. LG wants its customers not to bother them with any of their problems. Their customer service nos. are just a no. to call not to get any service.

Company: L G Electronics Ltd
Country: India
State: Uttar Pradesh
City: Ghaziabad

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