LG ELECTRONICS PVT LTD
DEFECT IN REFRIGERATOR DOOR

Respected Sir,

This is for your kind information that I had bought a L.G Refrigerator from M/s Bedi Electronics World, Ferozepur Road, Ludhiana (Pb) on dated 22/05 vide their Retail

Invoice no # SLG -334.

I noticed that the refrigerator had manufacturing defect in its door. I brought the matter to the notice of the Dealer and he assured me to replace the door after some time, but it was not replaced. I have approached to the Dealer again and made a written complain on

Dated 24.01.2009. My complain number is N9C 12406007.

Due to some unavoidable family incidence, I was unable to follow-up the complain for some period. After some time, I approached to the dealer again and he told me that your complain was forwarded to L.G ULIKE SERVICE CENTRE. Then I approached to Mr. Anil Malhotra, Manger of the company and he again assured me to remove the defect at earliest possible, but till date there is no resolution of the problem. It seems that I was kept in Dark by making false assurances.

I believed that L.G Electronics India P Ltd is a well-known and branded company which offers Quality products and A Class services to its customers, but my impression seems to be reverse. After so many months had been passed, but till date defect of Door is not removed. I am much harassed by the dealer as well as by the customer care center as even after lodging the complain in writing in Jan my problem is not resolved till date.

Is this kind of the services should customers accepts from your Prestigious and well-known

Branded company???

I request you to please looking into the matter at your earliest possible, else I have no option but to adopt the legal course to get relief. I hope that you will not harass me any more

Yours Sincerely

Ashok Kumar Bhardwaj

Mob :- 91 9781311447

Company: LG ELECTRONICS PVT LTD
Country: India

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