LG ELECTRONICS PVT LTD
COMPLAIN NUMBER # N9C 2406007 against Refrigerator purchased vide Invoice no. SLG 334 Dated 22-05

To Date: 22-05

The Manager

LG Electronics India Pvt Ltd

NOIDA

Subject: COMPLAIN NUMBER # N9C 2406007 against Refrigerator purchased vide Invoice no. SLG 334 Dated 22-05

Refer to my earlier letter dated 15.05.2009 which was couriered to your office on 15.05.09 vide Blue Dart AWB No # 12393460166, mentioning the problem being faced, till time there is no resolution given for that problem.

In addition to problem mentioned in my earlier letter, Now I have started facing cooling problem. Refrigerator is neither cooling the things nor preparing any ice. One Service Engineer has attended the problem on 20.05.2009 and scrutinizes it as a gas problem and has to refill the same. I am unable to understand that how Cooling gas can be finished within a period of one year from purchase of refrigerator.

It is only one years passed, when I bought this refrigerator and facing the major problems.

1. There was manufacturing defect in door which I was informed your dealer on January, but complain was still pending to resolve,

2. Refrigerator has stopped Cooling.

It seems The Quality that LG claims is missing. Moreover the service part is also not good, as Four months has been passed out but no solution given for Door Problem.

I have contacted on customer care number to enquire about my complain N9C 2406007, but they don’t have any status of this complain and issue me a new complain number # N9C 51512458 giving me assurance that this problem will be resolved within next 1~2 Days. Now Whenever I contact LG customer care, they are giving me false commitments by saying that problem will be corrected within one or two days, or we are again sending your complain to service center for resolution, but till time did not get any firm reply when this problem will be erected. Whereas In your Ludhiana Branch office, I have tried their Phone number many times, but no one bother to pick the phone.

I request you to please take some action on this on urgent basis & replace the same if there is no cure to the present problem.

I look forward for your support for erecting the problem.

Your Sincerely

Ashok Kumar Bhardwaj

Mob :- 91 9781311447

Company: LG ELECTRONICS PVT LTD
Country: India

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