LG India / Split A/C
Defieciency in Service

I had purchased on 31/07, a 1.5 ton LG split a/c, model no. L5A5WB2VFI,

[sl no. 804LPLQ001032 805LPFJ001219] from Chroma Vashi.

The unit was installed in my house on 3/08/08.

Nobody from LG India visited my house/called for servicing the a/c for the entire year.

When there was a problem with my a/c, I lodged a complaint No. W9C41504491 on 15.04.2009. a complaint which is yet to be resolved.

People from LG having been ringing up, fixing up the appointment and then do not not turn up at the appointed time there by making the hapless consumer wait indefinitely.

I HAD to ring up once again for getting the unresolved complaint reactivated.

Now the new no given is W9C52803576 of 28/05 .

What I want to understand is what happened to my earlier comlaint and how it has been 'closed' without resolution.

I do hope that this time the problem is resolved for good and the warranty period is extended by the period corresponding to non attendance of complaint.

Ravinder Mago

Company: LG India / Split A/C
Country: India

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