LG Intellocool Two door 310 Ltr Refrigerator
No service from LG service cente

Starting 29th April, the refrigerator stopped cooling. I filed a complain and with in 9 days some body attended that call, did some knob turning at back of refrigerator and said it will start working now. He got the form signed he was carrying and went away.

As usual, with in few hours it was evident that problem is not resolved. So, I called them up but no one picked up the phone. On 14th May I filed another request, to which a technician visited and told me that since he is not having proper tools he will have to come back. No body turned up. I called up customer care just to know that request has been closed. They provided me with few numbers of people from service center.

I then tried to get the request reopend, but that was not allowed. Hence I filed a new request on 22nd Feb. No response till today. Meanwhile I tried calling different people at service center but everybody's mobile amazingly was either "switched off" or "out of coverage area".

I tried customer care today again, and now I got to know that technician has fixed an appointment with me and he reached my home, and I was not there to honour the appointment. I was shocked, as I was still trying to recall when did I fix the appointment. Reporting to call center about the same, they provided me with same numbers that I already had, and to add to that, they have opened another request for me.

Looks like I am going into endless loop w/o any idea of when I will come out of it. These people seem to be champions of dealing with customers.

Company: LG Intellocool Two door 310 Ltr Refrigerator
Country: India

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