LG KP 199
Manufacturing defect & service

I have purchased a LG Mobile (Model no. - KP199) from THE MOBILE STORE Located in Padi Chennai-50 on 26th March and within 10 hours I found manufacturing defect in display panel..immediately i went to the same mobile store and i have asked them to rectify the problem they simply ignored and redirect us to LG authorised service show room SABISU located in golden enclave situated in ponamalle high road chennai.there we've got a poor response by your personnel they are not even courtesy to handle the customer and they are not ready to accept the problem as manufacturing defect simply they were asking money to change the panel.

then we came back to the mobile store to exchange the piece but the person suggested it's possible to replace the piece within 48 hours if any manufacturing defects found..immediately we called up the area manager to provide a new piece. but they are interested to sell but not ready to hear customer complaints and feed-back.

"FINALLY WE THOUIGHT IT DOESN'T MAKE ANY SENSE TO PURCHASE LG MOBILE & WE NEVER EVER PREFER LG BRAND TO ANYONE ELSE ESPECIALLY IN MOBILE STORE"

Company: LG KP 199
Country: India

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