LG Products
Washing Machine not working

LG Washing Machine started leaking since April'08, repeated calls to LG service center at Indiranagar (which has been closed now) made them come and have a look in June'08. Somehow they did not have their proper documents so they came again in July'08 to check out the complaint. After repeated calls we came to know that the service center has been closed and K.G Road office is handling all the service complaints. In Aug'08, Shanmugam from LG came over and made sure the Machine is taken to the service center for repair and assured us that LG is directly looking after the service henceforth. After repeated calls, Parmesh from the office called and said they are waiting for a part to come. However to this date i.e Nov'08 we have still the same answer "waiting for a part". We were sent some standby machine in the meantime however the machine is a show piece and does not work at all since the sensor does not work. We have waited for more than 6 months for the machine to get repaired however I have lost my patience now and want this repaired now and sent back to us in proper shape because this machine was just over a year old and hence was out of warranty. We have taken outmost care with the machine and would not like it to be dumped at some service center and gather dust and scratches.

Company: LG Products
Country: India

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