LG Refridgerator
Gas filling

THESE DAYS I AM FEELING THAT TO BUY A LG PRODUCT IS A VERY FOOLISH DECISION BECAUSE THEY DO NOT CARE AFTER SALE SERVICE.

I have made 2 complaints to LG customercare through request id S8CC2200839 on 22/12/08, S8CC2404902 on 24/12/08.

Engineer came to me and told that Gas will be filled up. But the gas is still not filled up till 27/12/08 while they promise us to get the same resolved by 24 hours. To avoid any kind of escalation they are creating other request id so that 24 hr deadline can not be challenged. The example for the same is that I got the SMS on 26th that they created anoter request id S8CC2605392 for the same problem on 26/12/08 without asking me.

Customercare has given the mob no of engineer alloted for the problem. Whenever I call him he says that he is in meeting and will call me back. Now he is not taking my calls.

Whenever I try to make the complaint to the customer care executives they said they will look into the matter. Till now I have made atleast 50 calls to customer care centre but no result.

Please let me know what should I do now.

Company: LG Refridgerator
Country: India

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