LG - Refrigerator
Sold Defective Refrigerator Peace - Model No: LG350L REF365 YMQG-4

Date: 25/04

To,

VISHWAS SALES, Mr. Vijay Jain

4 Mansi Complex, Opp Satellite Tower,

Premchand Nagar Road, Vastrapur,

Ahmedabad

Dear Vijaybhai,

Subject: Notice for Replacement required of given Defective Peace of Refrigerator

Because of GAS Problem affecting the Cooling System in Newly Purchased

Refrigerator of LG again & again (Model No: LG350L REF 365 YMQG-4)

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Reference: Purchase: Bill No: 408 dated: 22/11

First complain No - W9C32404593

Second Online Complain No (through Net): 2404200947178

This is kindly inform you that, we had purchased a new refrigerator of LG (Model No: LG350L REF 365 YMQ G-4) from you on dated 22/11/08, vide Bill No- 408.

Within a short period from purchase, the cooling of the refrigerator went down due to some gas problem. This problem was communicated to LG Service Centre vide Complain No: W9C32404593 and also to you. The authorized service station of LG at Ahmedabad (LG Digital Care) had taken our refrigerator for GAS Problem solution and kept the refrigerator under observation for more than Seven days at their service station. Later on it was returned to us. But to our surprise the cooling became low once again on 24/04/09. This happened within less then one month of the period. Again the LG service station is telling that it is the Gas problem which is affecting to the cooling.

I don’t understand why the problem is arising again and again in totally new refrigerator of LG. The vintage of usage is not even six months from the date of purchase. This is totally abnormal

I can not understand as to how a Gas problem can arise in just 06 months from the date of purchase. This clearly shows that a defective piece has been sold to me. Looking at the frequent problems in the refrigerator, I am requesting you to replace the Refrigerator within a period of 07 working days from the day of the receipt of my letter either by you or by the company LG Electronics India Pvt. Ltd.’s Customer Service Department.

The frequent problem in the refrigerator has caused tremendous hardship to me and my family since it is purchased. So requesting you to take forward over complain to the company LG Electronics and get replaced the LG refrigerator model (Model No: LG350L REF365 YMQG-4). Considering my hardship this is a request to act on a war foot basis.

Further, I would like to clarify that if an action is not taken and if the replacement is not given within the above referred time frame of seven days, I will be forced to lodge a complaint with the consumer court against the company LG Electronics India Pvt. Ltd. and against you.

Till date your support has been good to us and so am requesting you to kindly do the needful for the replacement.

Would appreciate a prompt reply and action.

Thanks.

Regards

Jaykumar Damani.

Ahmedabad,

Mobile: 098799 56253

Company: LG - Refrigerator
Country: India

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