LG Refrigerator
Defect in Refrigerato

Dear Team,

I need to put this down with agony that once again LG has prooved that it cannot serve its so called valuable customers.

I have purchased a LG Refrigerator in the month of Feb. Since the delivery one of the door screw to the bottom right is missing & the door once opened, the entire refrigerator gets tilted to the opposite side. The initial complaint was lodged on 19 Feb along with the Demo. There were 2 guys who dropped in for the demo & promised to get back within 2-3 days, Request ID is W9C21902049.

The defination of 2-3 days still to be known. However failing any communication, the second complaint was lodged on 21 Mar, Request no W9C32103513.

Third complaint Request no W9C32103516, Fourth on 28 Mar Request no W9C32705855. Fifth complaint on 19 May Request no W9C51904005 & the Sixth complaint on 29 May Request no W9C52904823, After all these lengthy procedures I was intorduced to Shweta - Area Manager Mobile no 9823317024. But her false promises has ended in Zero resolution. The call centre people contacted (020- 65107241) thereafter but the so well trained people did not know any procedure.

Again after repeated reminder Shweta said that she will get back but we are still waiting for some responsible person to get back.

Hope this is the formal channel to express & expect some solution for customer problems. Mind you it is product defect which has caused all this. We have paid about 19, 000/- for a Refrigerator which is lying idle due to LG Comany pepole who do not have any time to look back once the sale is done.

Failing any revert on this a formal complaint will be lodged with the Consumer Court within 48 Hours.

Regards

Sachin

M (9823326120)

Company: LG Refrigerator
Country: India

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