LG Refrigerator
Poor quality of shelves

I had purchased a LG 310 Litre fridge in 2002. Within one year of the purchase, the acrylic shelves cracked right in the middle and i had to use adhesives to paste it and pulling on somehow.

Then i managed to purchase a new set of shelves from chennai and these were also acrylic shelves and did not last long and i had to again resort to the used of adhesives.

I had lodged a complaint to LG on 17 Jan 08 stating my predicament and i received a reply from them that needful will be done to set right my problem. Service engineers from pune division also visited my house and took measurements of my fridge and provided me with plastic coated wired shelves. But the shelves did not fit into my fridge and they were big in size.

I had made number of attempts to contact LG pune branch and spoke to Mr Narendra Pal who is in charge of customer care at Noida. On 26 Feb i also spoke to Mr Pradip at Customer care Noida who informed that there is no way that i can be provided wired shelves for my fridge. He also refused to give any contact number of higher authorities for addressing my grievance.

I am now regretting my decision of trusting the LG brand and im not able to use my fridge and not sure whether i should invest in a new fridge at this juncture.

I would be greatful if i am told a way to give it back to the company for its irresponsible behaviour and lackadaisical attitude towards customers

Company: LG Refrigerator
Country: India

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