LG / Refrigerator
Complaint pending for 2months

I had registered a complaint with LG customer care on 13 June complaint no. S8C61402797. The front leg of m refrigerator needed to be replaced as it was damaged during transportation.

The technician visited after a reminder and then has not returned till date. When I called back the customer care they replied that the part was unavailable and that the service center will contact me. This has continued for the past 2 months. Yesterday (14.8.08) when I called up, the customer care rep said that they had closed the complaint saying - repaired by a local technician. The reair has not been done & complaint is still open. LG is advertising 24 hrs - 2days service - maybe it is only for items within warranty. it has been over two months and still my complaint is pending. And I am sure they will bear no penalty for late redressal on non redressal of complaints.

My LG TV also needs repair. I have registered complaint on 14th Aug. Let me see when it is attended to.

Company: LG / Refrigerator
Country: India

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