LG Refrigerator, Model: GL-478YLQ4
No Service/ Delayed Service Under Warranty

Hi Friends,

I am based out of Aligarh (UP). I bought a LG Refrigerator, Model: GL-478YLQ4, 419 Ltrs on May 13 for Rs. 33, 000/=. Its cooling fan broke-down just a month after. This was replaced by the local service centre after a very hectic effort. On Sep 1, once again it stopped cooling. Engineer visited and informed that the PCB on the top has problem and power is not supplied to the fan. Well, complaint was made on Sep 1 and till date I am anxiously sending mails, registering complaints on the web, telephoning the local service centre chief, SMSing to follow-up. To no avail till date.

I just went to the site and checked the Warranty clauses. Surprisingly, there are cumbersome procedures if you have a bad product and LG states that there are no commitments on time taken for such repairs/ replacements on their part. See. That means, if anyone in the service pipeline takes time, its OK for them, because they are not committed when they will repair your product.

I am planning to refute this clause through a redressal mechanism under the Consumer Protection Act through the State Consumer Disputes Redressal Commission. Any advices?

Best,

Brijesh

docbrij@gmail.com

Company: LG Refrigerator, Model: GL-478YLQ4
Country: India

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