LG Services Ltd
Below Grade Customer Service

My Complaint no:- W8C52900086.

I have purchased a split AC and its 3rd service is due. Every time I call up LG customer support, I get a new ticket no. and the support executive tells me that my complaint would be solved in 24 hours. After 3-4 days, when I follow up, I am told that either the ticket is closed by the service provider or he / she came to my home and the house was locked.

This time around I personally monitored and made sure that there was someone or the other at the house 24/7. The result is obvious, no one came up and when I followed up at the LG service, I was told that someone came and the house was locked.

I have a 2 year old child and it becomes very difficult in this hot summer with the AC performing below par.

I have now decided enough is enough, if this doesnt get resolved this time around, will go the consumer court.

Company: LG Services Ltd
Country: India

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