LG side by side door Refrigerator
Inferior Quality of door, complaint registered with LG service ignored

My wife and I built our home in 2007.By experience and feedback from friends and relatives, we selected LG range of products for our home.

The purchase of all LG products was done in Mumbai from Sumaria and Vijay Sales.

On March 14, we purchased a 2door side by side refrigerator with water and ice dispenser (details mentioned above)

We were extremely satisfied with the service rendered and the response time on all and every query raised by us until yesterday.

As we believe in marinating our home on a continued basis, we started the marble flooring polishing work at home.

However, as always extra care and caution was taken in covering all electronics at home before the workers started the floor polishing job.

The said refrigerator was also covered with plastic.

After about two hours we were shocked to notice that the doors of the refrigerator had faded colour patches on it, we were shocked amazed and at first couldn’t believe that this was a premium product of a highly reputed brand that we had purchased. The faded colour made us feel that we have purchased a substandard product of LG,

To resolve the issue, we call LG service Centre immediately and post follow up they came and visited our home on Nov 19 at 6 pm

The engineer claimed that the only solution is to replace the doors which is possible once LG approves the claim or else we would have to bear the cost of replacement.

I strongly believe that the colour faded off for no apparent reason or default from our side, the colour fading is a sign of sub standard material being used.

While I understand that the 1 year warranty period has elapsed, I did not expect that a product of this standard and produced by LG would fade in less than 2 years.

We request you to take immediate action by replacing the door with high quality doors and with no cost to be borne by us.

An early response in this matter will be highly appreciated and will go a long way in rebuilding our faith in your organization

the above complaint was firstb registered with them on November 20, but no response

your support in this matter would be highly appreciated

Company: LG side by side door Refrigerator
Country: India

  <     >