LG split AC 2 ton
3 times AC with defect

By paying Rs.29450 I have purchased an 2704 LG Split AC (Bill no :-) dated 17-05-09.

Two package wide the whole was delivered on 18-05-09. Two mechanics came to install the AC & found outdoor was defective then I checked the indoor unit and found scratches and asked the mechanic to report for replacement. Mr Ravi Verma was conformed regarding the complaint and assured us to replace the both.

On 20-05-09 the outdoor was delivered to us. The matter was reported to Reliance helpline & the service manager. He assured me to replace the indoor as well in 2 hours.

On 21-05-09 the indoor unit was delivered to us on 3 PM & the machine was installed by your mechanic till 8 PM. The same could not be checked due to Power cut.

The AC was inspected by your mechanic on 25-05-09 & found some sound coming from the Indoor Unit & said that this problem has to be examined by some engineer.

The Engineer came on 26-05-09 and inspected and found that the problem was in the Outdoor unit and told for replacement by the next day.

On calling Mr. Ravi Verma today we were informed that till now no necessary action has been taken in our case.

Company: LG split AC 2 ton
Country: India

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